Filing Operations Specialist- ARS (Annual Report Specialist)
Reports to: Operations Manager
Location: Remote/Home office - Must live in the US & be able to work 9am - 6pm PST
Compensation range: Up to 55K - 65K base salary/DOE
Compensation philosophy: SingleFile offers a competitive compensation range for roles that may be hired in different geographic areas where we are licensed to operate our business. Actual compensation is determined by several factors, including, but not limited to, the level of professional experience, educational background, skills, and specific candidate location. Additionally, this role is eligible for bonuses and benefits.
To learn more about SingleFile: www.singlefile.io
About you:
You advocate for the customer and collaborate with the organization to deliver a quality product on the customer’s behalf. You enjoy managing details and timelines and understand the importance of keeping customers informed and on track. You’re comfortable with technology and identifying more efficient ways of getting the job done. You are not afraid of the government process and view complexity as a welcome challenge. We’re creating a new way of managing compliance, and we’re looking for someone who can help us deliver an experience that makes our customers say, “WOW.”
We’re hiring a Filing Operations Specialist for our Annual Reports Preparation & File team. You’ll work directly with our clients (other companies) and teams at SingleFile to provide solutions that help their business run smoother by maintaining entity compliance with the Secretary of State.
In this role, you’ll...
- Interact with state agencies and our filing partners to fulfill customer orders and confirm state filing requirements
- Engage directly with customers to address their questions and concerns via chat, email, and/or telephone
- Maintain and update new customer accounts and troubleshoot account issues
- Work with Product, Engineering, and Finance to coordinate solutions for customer needs
- Organize and manage a large number of tasks
- Act promptly to situations and events that require a quick response or turnaround
- Research, analyze, review, and process legal documents
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
This job might be for you if you ...
- 5+ years of experience working in the corporate legal world or managing compliance filing and Annual Reports for companies in multiple jurisdictions.
- Thrive on getting it right for the customer
- Revel in the details while adhering to tight deadlines and customer concerns
- You are comfortable balancing several ongoing tasks and managing priorities
- Maintain a calm, composed manner when customers are stressed, impatient, or require lots of handholding
- Your confidence shows in your verbal and written communication skills, including excellent grammar and proof-reading
- Have spent time in the corporate legal world or managing compliance for companies
About SingleFile
SingleFile is revolutionizing the legal compliance industry by automating tedious regulatory tasks. Our mission is to eliminate the administrative burden of compliance, allowing companies and law firms to focus on their core business. Backed by major law firms and world-class venture capital firms, the platform uses cloud technology and AI to streamline workflows and reduce costs. Thousands of companies trust SingleFile to deliver compliance solutions that are efficient, accurate, and reliable.
We are an equal-opportunity employer and highly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected classification.